Ensure consent forms are clear and keep all records of consent.Obtain prior written express consent before attempting to contact a customer via phone.To ensure compliance in the best way possible, make sure to: Reassigned phone numbers - if a consumer consented to calls to their mobile number but their number is subsequently reassigned to a new mobile userĪt this point, it is certainly understandable that businesses need to be aware of the TCPA and the potential violations of the law.Consumers revoking consent to be contacted.Identification or classification of autodialing systems - with technology continually changing, new definitions must be included.Some consumers actually do want to receive certain calls, from their healthcare providers for instance, but both the providers and consumer may be unaware of TCPA regulations. More uncertainty also abounds as technology continues to change and businesses struggle to keep up, adopting their own communication policies to stay in touch with customers. Some calls can be both telemarketing and non-telemarketing offering both information and promotional material, blurring compliance and consent. Depending on the types of calls, telemarketing or non-telemarketing, one requires consumer consent and the other requires that consent in writing. Interpretations of the law have included other methods of communication with consumers including text messages. With litigation brought on by consumers and concerned industry groups, there have been many additions and requests for clarification on the TCPA. Compliance and the TCPAĪs with any mandates written around technology, the rules can become ineffective fast. How many companies send advertisements over fax, you may be asking? This is precisely how the TCPA gets outdated really quickly.

The law also prohibits unsolicited faxes of advertisement.

Computerized solicitation calls to any device or phone number in which the consumer will be charged for the call (i.e.

Solicitation calls to landlines using an automated recording or an autodialer are prohibited.

Phone solicitors must maintain their own do not call list and honor a consumer's request for 5 years.

Solicitors must identify themselves and whom they are representing.Calls between 9pm and 8am local time are prohibited.Also, unless prior express consent is given by the consumer, the TCPA regulates: Consumers can request to be added to the National Do Not Call Registry and the TCPA requires solicitors to honor that request. The law did not immediately set up the National Do Not Call Registry, however in 2003, the FTC, recognizing the ineffectiveness of solicitors keeping their own specific DNC lists, established it. Passed in 1991 by Congress and signed by President George Bush, the TCPA was designed as a way to protect consumers from too many unsolicited phone calls. What is the TCPA and what regulations does it dictate? Telephone Consumer Protection Act of 1991 I want to see you.' Now, just past the 140th anniversary of that call, the evolution of telephone technology and regulatory compliance impacts call centers, debt collection agencies and more. On March 10, 1876, the first phone call was made when Alexander Graham Bell, inventor of the telephone, called his assistant, Thomas Watson, and said, 'Mr.

Telephone consumer protection act